Hyundai Santa Fe: Hyundai Digital Key / Digital key (smartphone)

Hyundai Santa Fe (TM) 2019-2024 Owner's Manual / Convenience features / Accessing your vehicle / Hyundai Digital Key / Digital key (smartphone)

Hyundai Digital Key (Smartphone) Pairing

1. Turn the vehicle on with the Smart key and make sure to keep the smart key inside the vehicle during digital key registration.

2. Register your Digital key from the vehicle user setting menu as follows.

* With Navigation screen :
From the infotainment screen menu, go to [Setup] - [Vehicle] - [Digital Key] - [Smart Phone Key] then select the [Save] from submenu.

* Without navigation screen :
From cluster menu, go to [Digital Key] - [Smart Phone Key] and select [Save].

Information

The [Save] button will be disabled if the digital key (Smartphone key) is already saved.

Please refer to “Digital Key Delete” in this manual and follow the digital key delete procedure in your car before Digital key save.

Please refer to the ‘Tutorial’ on your Digital key app and delete the previous saved key in your smartphone before save.

3. Select the vehicle to save on your Digital key application and activate the save mode.

* Save mode is available only on the vehicle owner’s Digital key application.

4. Place the backside of smartphone onto the wireless charging pad(invehicle authentication pad). The saving process will begin automatically.

5. Once the digital key save is complete, a message will be shown on the infotainment screen or cluster.

6. Remove the smartphone from the pad and complete the saving process.

[A] : Indicator light
[B] : Wireless Charging Pad (In-vehicle Authentication Pad)

Hyundai Digital Key (Smartphone Key) Deletion

1. Turn the vehicle on with the Smart key and make sure to keep the smart key inside the vehicle during delete process.

2. Delete your Digital key from the vehicle user setting menu as follows.

* With Navigation screen :
From the infotainment screen menu, go to [Setup] - [Vehicle] - [Digital Key] - [Smart Phone Key] then select the [Delete] from submenu.

* Without navigation screen :
From cluster menu, go to [Digital Key] - [Smart Phone Key] and select [Delete].

Information

The [Delete] button will be disabled if there is no digital key (Smartphone key) saved.

3. Once the digital key delete is complete, a message will be shown on the infotainment screen or cluster.

4. Go to [Initialize Digital Key] menu on the digital key application and select the vehicle to delete the digital key information.

  • Open the Hyundai Digital Key app - > Menu -> Initialize Digital Key

* If the saved digital key information in your car is deleted due to vehicle maintenance, the digital key in your smartphone should be deleted as well.

* For more information, please refer to the ‘Tutorial’ on your Digital key app.

CAUTION

  • If the smartphone is removed from the interior authentication pad during enrollment, the saving process will be cancelled.
  • If the infotainment or instrument cluster screen is changed during enrollment, the saving process will be cancelled.
  • If the vehicle is turned off during enrollment, the saving process will be cancelled.
  • If the gear is shifted, the saving process will be cancelled.
  • If you try to save the smartphone which is not logged in with the vehicle owner’s ID or if you try to save the Card key, the saving process will not begin.
  • If the NFC setting on your smartphone is off, the saving process will not begin.
  • If the smartphone screen is changed to off or locked status, the saving process will be cancelled.
  • If there is no Smart key during the save process, the saving process will not begin.

Set up main vehicle

You can manage multiple digital keys from the Digital key app. From the list of digital keys you own, select the vehicle you want to make your priority vehicle.

NFC door lock/unlock

[1] : Door handle authentication pad

You should contact your smartphone’s NFC antenna(backside of phone) to door handle authentication pad (1) marked position near by the lock button) of driver’s (or front passenger’s) outside door for 2 seconds to lock or unlock the doors. If the Two Press Unlock feature is applied (press twice for unlocking), driver’s seat door will be unlocked by contacting the digital key (smartphone key). In this state, if you contact one more time within 4 seconds, all the doors unlock. Please make sure the doors are locked. If you do not open any of the doors after unlocking, it automatically re-lock after 30 seconds.

Note that you cannot lock your vehicle when you contact NFC antenna in the smartphone to the door handle pad if any of the following occurs:

  • The Proximity / Smart Key is in the vehicle.
  • The Engine Start/Stop button is in ACC or ON position.
  • Any of the doors, hood and trunk is opened.

If the smartphone digital key does not work, please remove the smartphone more than 4 inches (0.1 m) from the door handle authentication pad and try it again.

After unlock the door or start up the vehicle with digital key, even though the driver tries to lock the doors by the central door lock switch, the door lock will be once locked and immediately released at the moment of door closed.

Start-up with Digital Key

1. After placing your registered smartphone onto the interior authentication pad (wireless charger), step on the brake and press the Engine Start/Stop button.

2. After start-up, the digital key data will be automatically updated. It takes 5 to 20 seconds, after that, the smartphone can be go into the wireless charging mode automatically. Once the engine started, you can remove the smartphone from the pad.

[A] : Indicator light
[B] : Wireless Charging Pad (In-vehicle Authentication Pad)

Information

After reconnecting the vehicle battery power supply or charging the battery, it may take time to operate due to remote renewal of security information. When you lock or unlock the door with NFC, please contact and hold your smartphone on the door handle until it works.

The solution allows for offline mode usage when the mobile data connection of the smartphone is weak. When you are in the place where the mobile data connection of your smartphone is available and place your smartphone on the interior authentication pad (wireless charger) and start up your vehicle or contact the digital key on the door handle to lock or unlock the door, the remote renewal of security information starts automatically. Even though the engine is turned on, please wait until the remote renewal process is completed and wireless charger is converted to charging mode.

CAUTION

The engine can be turned on if the registered smartphone or card key is placed on the interior authentication pad (wireless charger). Do not leave unsupervised children or people who are not aware of the system since it can result in serious injury or death. Always have the registered digital key (smartphone) or card key with you to prevent vehicle theft when leaving the vehicle.

Remote Control with Digital Key

To use the remote control function with your android smartphone, Bluetooth must be turned on.

Remote Control Connection with Digital Key

1. Open Hyundai digital key application on the smartphone. Select the vehicle to activate the remote control function as a main vehicle.

2. Approach with the activated smartphone app to your vehicle and you can check whether the connection is available. If it enables your smartphone to connect, connect with your vehicle by pressing the connect button. The remote control function is activated after completing the process.

Remote Control Operation with Digital Key

You can execute the remote control operation including door lock/unlock, panic on/off, remote start / remote stop and trunk opening. The icon for each function will be highlighted and alarm/vibration also provided when the operation is performed.

Note that you cannot lock your vehicle using the Hyundai digital key app if any of the following occurs:

  • The Engine Start/Stop button is in ACC or ON position.
  • Any doors are open.

When the smartphone and the vehicle are connected by the Bluetooth function but the remote control command cannot be received over 5 minutes, the remote control connection is cancelled automatically.

CAUTION

  • If metallic window tint was applied to your vehicle, it may cause bad Bluetooth connection or performance degradation of the digital key.
  • If multiple users operate the remote control function simultaneously, the connection between the digital key and the vehicle might result in failed commands. Please connect and operate the remote control function only the necessary user.
  • When using the remote control operation, the driver (the remote control user) should leave the vehicle after confirming the door lock (the chime sounds once and the hazard warning lights blink).
  • The remote functions of the Digital Key app enable the vehicle to be controlled from a set distance. If the digital key or the vehicle goes beyond the operable distance, the remote control function might be disconnected or cancelled.
  • If the digital key (smartphone) is connected with the vehicle for the remote control, the driver with the key goes far away from the vehicle, the function might not work.
  • If the remote control operation is executed where the mobile connection is weak, Bluetooth connection is poor due to several Bluetooth devices or there is an object such as metal or concrete, it might be delayed or the operable distance might decrease. You should not cover the smartphone with your hand or place other devices which can cause frequency interference. It may result in poor performance.
  • If the remote control function is not available, please use NFC function to lock or unlock the doors.

Remote Start with Digital Key

  • When the shift button of your vehicle is in P (Park) and all of the doors including trunk and hood is locked and the vehicle is off, press the Door Lock button in the Hyundai Digital Key app then press the Remote Start button within 4 seconds. You can confirm the engine is on if the hazard warning lights blinks two times and the chime sounds.
  • If you want to turn off the engine, press Remote Engine Stop. Air Conditioner / Heating system maintains the same status as when you last used the vehicle.
  • Unless you put the registered digital key(smartphone) on the interior authentication pad (wireless charger) when the remote start function is on, the engine will turn off.
  • If you do not get on the vehicle within 10 minutes after the engine turns on, the vehicle will turn off.

Vehicle information Display

The digital key application displays the vehicle information such as driving or door conditions through the communication with the vehicle.

  • How to check : Select the vehicle what you want to check and touch the vehicle image, then vehicle information display page will be shown.
  • Contents : accumulated odometer, latest fuel economy, driving range, fuel remaining, tire pressure, doors lock/unlock status and last data updated time.

* Displayed vehicle date could be differed from the current vehicle condition.

Smartphone change/App deletion

If you change your smartphone or delete the Hyundai Digital Key App, please refer to the following to set up your Digital Key:

Smartphone Change/ Reset

If you change or reset the smartphone, the registered digital key in your previous smartphone may not be used. Please refer to following procedure to use the digital key.

1. Install the digital key application and log in.

2. If you are the owner, retry the Digital key save process.

3. If you are the sharer, need to re-share the key from owner.

App delete & reinstall/ Delete App data

You can re-download the digital key from server in these cases as follow procedure.

1. Reinstall the application and log in.

2. Input the PIN number for user verification.

3. If PIN is correct, digital key data will be re-downloaded to your smartphone and you can use it without any further registration or sharing.

Smartphone operability with Digital Key

The digital key application may not be available to old type smartphones. Please check the available smartphone models with your dealer. NFC antenna position on the smartphone can be confirmed on each smartphone’s manual or contact to customer service center of the smartphone manufacture.

CAUTION

  • Do not leave the registered digital key (smartphone) and card key in your vehicle. Please carry around your keys all the times.
  • If you happen to lose your digital key (smartphone) or card key registered as a main user’s key, you should immediately delete the key on the vehicle’s key menu. For more information, refer to the Digital Key Deletion in this chapter.
  • If you registered your digital key (smartphone) or card key in the vehicle, a message appears on the instrument cluster and let you know the key is registered. (Message: Digital key(s) active.)
  • If you buy a used vehicle, you should confirm the message and delete the registered smartphone key and card key. In this case, you should carry your smart key.
  • If you keep place the NFC card of the digital key on the interior authentication pad (wireless charger) while driving, it may cause a malfunction of the NFC card.
  • You should remove your NFC card of the digital key on the interior authentication pad after turning on the engine.
  • Hyundai digital key app may not work properly when the NFC or Bluetooth communication between smartphone and car is not good.
  • If the remote control operation is executed where the mobile connection is weak, Bluetooth connection is poor due to lots of Bluetooth devices or there is an object such as metal or concrete, it might be delayed or the operable distance might decrease. Especially, you should not cover the smartphone with your hand or place other devices which can cause frequency interference. It may result in poor performance.
  • If the remote control function is not activated, please use NFC function to lock or unlock the doors
  • You should be careful not to press the remote control button on the digital key (smartphone) accidentally.
  • If the digital key (smartphone) is discharged or defective or you cannot use the digital key since the vehicle battery is discharged, use the inside door lock button to lock all of the doors.

CAUTION

  • Hyundai digital key app on the smartphone and card key may not work if any of the following occurs:
    - Hyundai digital key app on the smartphone is deleted. (Required to reinstall the app)
    - Account log in information of Hyundai digital key app is expired. (Required to re-log in)
    - When you try to log in to another smartphone instead of the registered smartphone with same user account.
    - Smartphone rooting or app hacking is detected.
    - Smartphone battery or the vehicle battery is discharged.
    - Smartphone’s screen is off or locked.
    - NFC or Bluetooth is turned off on the smartphone settings.
    - Smartphone’s mobile network setting is off or airplane mode is activated.
    - A credit card is overlapped in the back of your smartphone or metal or thick case is used.
    - Use the card key with insert it into the wallet or card holder or overlapping with other cards.
    - If you use a smart phone cover that uses wireless communication or is made of metal, the digital key NFC function may not work properly. Remove the smart phone cover before using the digital key NFC function.

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